Returns & Refunds Policy
Our Promise to You
Your full satisfaction is our top priority. If you are unsatisfied with your order for any reason, our support team is ready to assist you. This page covers complete guidelines for returns, refunds, exchanges and damaged merchandise to ensure a straightforward resolution process.
Return Eligibility
We accept returns for most merchandise within 30 calendar days after delivery. All returned products must satisfy all requirements below to qualify for return processing:
- Items remain original, unused, unwashed and unopened
- All original tags, labels and factory packaging are fully intact
- Products are not marked as Final Sale (clearly labeled on corresponding product pages)
- Return shipment is sent within the 30-day post-delivery window
Important Exception
Personalized and custom-made goods are non-returnable, except when items arrive damaged or have manufacturing defects.
Step-by-Step Return Process
Submitting a return request is simple, follow the three steps below:
-
Reach Out to Customer Support
Email our team at support@sonnyangelusaclubs.com or submit a message via the contact form on our official website. Be sure to include your unique order number and a brief explanation for your return request. -
Obtain Return Authorization (RA) Number
Our support team will review your request and send a dedicated Return Authorization number, plus full return shipping instructions to your registered email. Returns without a valid RA number will not be processed. -
Package and Ship Your Item Back
After receiving your RA number, securely repack your item (original packaging is highly recommended) and send it back to our designated return address.
- Standard return shipping fees are covered by the customer if the product is undamaged and your order was fulfilled correctly
- We strongly suggest using a fully trackable shipping carrier or adding shipping insurance to prevent lost or damaged returned parcels
Refund Processing Timeline
Once our warehouse receives and inspects your returned item, an approved refund will be issued to your original payment method automatically.
- Please allow 7–10 business days for funds to reflect in your account
- Delays may occur based on your bank or payment provider's internal processing schedule
- Original outbound shipping costs are non-refundable unless your item arrived defective or we shipped the wrong product
Damaged or Defective Products
Every item undergoes quality inspection before dispatch. If your package arrives damaged or contains manufacturing flaws, we offer complimentary resolutions at zero extra cost. Complete these steps to file a claim:
- Submit a support request within 7 calendar days after receiving your delivery
- Attach clear photos of damage or defects and provide a detailed written description
- We will provide two resolution options: a full refund or a free product exchange
Product Exchanges
If you require the same item in an alternate size, color or variant, exchanges are available under our standard 30-day return policy:
- Eligibility: Merchandise must be unused with all original tags and packaging intact
- Process: Complete the full return workflow listed above
- Fulfillment: Once we receive and inspect your returned item, we will ship your requested replacement variant immediately
Non-Returnable & Non-Refundable Items
Due to hygiene, safety and operational policies, the following product categories cannot be returned or refunded under standard circumstances:
- Personalized and custom-made merchandise
- Physical and digital gift cards
- Intimate apparel and swimwear (only eligible for return if completely unworn with all original tags attached)
Final Sale Terms
All products marked "Final Sale" on product listing pages are excluded from all return, exchange and refund services. No exceptions will be approved for Final Sale purchases for any reason.
Have Questions About Returns or Refunds?
If you need clarification on our return policy, refund timelines or exchange requests, please reach out to our dedicated support team.
Email Address: support@sonnyangelusaclubs.com
